Terms and Conditions



Detailed description of goods

Snorekit Products (Pty) Ltd is the producer and distributer of Snorekit, a Mandibular Advancement Device and other snoring-related products.


Agreement of sale
An agreement of sale between Snorekit Products (Pty) Ltd and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Snorekit Products (Pty) Ltd.


Delivery policy

Subject to availability and receipt of payment, orders will be processed within two working days.

All orders are dispatched via the South African Post Office or international air mail. A delivery being late is not a ground for return or refund.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.


Return and refunds policy

The provision of goods by Snorekit Products (Pty) Ltd is subject to availability. In cases of unavailability, Snorekit Products (Pty) Ltd will refund the client in full within 30 days.

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled within 24 hours of Snorekit Products (Pty) Ltd receiving the payment or before the order has been dispatched by Snorekit Products (Pty) Ltd, whichever is earlier. A cancellation of a paid order will attract a 10% administration fee to cover bank charges and other costs associated with refunding the customer for the cancelled order.

If a product is damaged or broken when you receive it, you must inform Snorekit Products (Pty) Ltd within 24 hours of receiving it. We will then make arrangements for the damaged product to be returned to us and get a replacement product sent to you on our account or alternatively we may refund you in full for the damaged or broken product.

If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. Due to the nature of the product we cannot issue a refund if the original sealed blisterpack is opened.


Customer privacy policy

Snorekit Products (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here.

Snorekit Products (Pty) Ltd respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us.


Payment options accepted

Payment may be made via Visa or MasterCard credit cards with Setcom (Pty) Ltd or via Instant EFT with Payfast (Pty) Ltd. If you want to pay via bank transfer directly into the Snorekit Products (Pty) Ltd bank account please contact us in order to provide you with the nessessary details.


Credit card acquiring and security

Credit card transactions will be acquired for Snorekit Products (Pty) Ltd via Setcom (Pty) Ltd who are one of the largest approved payment gateway in South Africa. Instant EFT und Ukash will be processed by Payfast (Pty) Ltd. In both cases the payment process is made on 256bit encrypted secure pages of the payment processing partners and no credit card or bank account details are stored on the Snorekit Products (Pty) Ltd website. Users may go to the Setcom (Pty) Ltd and Payfast (Pty) Ltd websites to view their security certificate and security policy.


Customer details separate from credit card details

Customer details will be stored by Snorekit Products (Pty) Ltd for shipment purposes. All credit card details and bank account details are only stored on Setcom and Payfast secure sites.

Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the customer is South Africa. The transaction currency is South African Rand (ZAR).


Responsibility

Snorekit Products (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. However we can not be held responsible for all services which are provided by our payment processing partners, namely Setcom (Pty) Ltd and Payfast (Pty) Ltd.


Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Snorekit Products (Pty) Ltd accepts no responsibility for the accuracy or completeness of information provided on the website. Neither can we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of our products.

Use of the site

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of domicile

This website is governed by the laws of South Africa and Snorekit Products (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: Sleepy Hollow Lane, PO Box 555, Noordhoek, 7979, South Africa


Variation

Snorekit Products (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.


Company information

This website is run by Snorekit Products (Pty) Ltd hosted in South Africa.


Snorekit Products (Pty) Ltd
contact details
Telephone: +27 21 789 0111
Fax: +27 86 554 1909
E-mail us




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